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Passport grievance redressal cell to function on Wednesdays

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TRICHY: The regional passport office (RPO) has planned to open a grievance redressal cell and extend the working hours of the existing social audit cell (SAC) in Trichy.

The move is aimed at clearing the pending files related to passport.

The cell will function at RPO from 2.30 pm to 5.00 pm on all Wednesdays. The unresolved issues with regard to passports for several months will be taken for scrutiny.

“We have to find out why some applications for passports are pending. Either the applicants will be ignorant of submitting some necessary documents or some willfully avoid producing some particulars to obtain the passports. Such cases will be given focus to dispose of the file,” regional passport officer (RPO), Trichy R Anand told ToI this evening.

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The files of customers from nine districts pending with RPO Trichy dated back to 2016 and 2017. RPO Trichy encompasses Trichy, Thanjavur, Perambalur,Pudukkottai, Ariyalur, Karur, Nagapattinam, Tiruvarur and Karaikal. The pending files at passport seva kendras (PSK) in Trichy and Thanjavur and postoffice PSK(POPSK) in Karaikal and Perambalur will be escalated to grievance redressal day.

There were cases of dual passport, fake documents submission and issues with the credibility of citizenships of some of the applicants. “Whatever may be the issue, we cannot summarily reject the applications. The applicant should be given opportunity to explain their stand, following which we can take action. The new facility will help achieve it,” said RPO.

These applicants can directly meet the designated officer by sending the details of their applications at least one day prior to each Wednesday of the week and getting prior appointment via mail. The id is

RPO  has extended the working hours of the existing SAC up to 1 pm starting from 9.30 am on Tuesdays, Wednesdays and Thursdays. The objective of the SAC is to enable the applicants to submit some additional documents required for the process of obtaining passports.

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