RPF personnel here say that, the security helpline created in Tiruchi Division had received non-security calls seeking gas connection, cinema tickets and even petty issues from callers.
The helpline number was created for the benefit of the travellers to keep the RPF personnel informed about security-related issues such as theft of passenger belongings, nuisance in compartments in moving trains, occupation of seats by normal passengers in coaches meant for the physically challenged, suspicious looking objects on board trains and on platform and those seeking medical assistance for ailing passengers, say RPF officials.
The call attended by the field-level RPF personnel manning the security control room is conveyed to their respective jurisdictional officers for initiating appropriate action and to lend necessary assistance.
Complete details are obtained from the passenger making the call including the train name, coach number, place where the train was moving currently among others to render speedy assistance. Some times the information is passed on to the escort teams deployed on board trains.
The information is conveyed back to the passenger who had made the call. Every call is recorded automatically and the number noted down for initiating necessary action.
Field-level RPF personnel of Tiruchi Division have been carrying out awareness campaigns through various modes such as posting security helpline number sticker on board trains and stations, distribution of pamphlets to passengers and through the public address system at railway stations, said the officials.
(Source : The Hindu)